INDIVIDUAL MCP TOOL

kayako_get_case

Fetch one case (conversation) by id: subject, requester, assignee, status, priority, type, SLA metrics, custom fields, last post preview.

usefulapi.ionone authenticationAvailability not checked

LIVE ENDPOINT

https://kayako.usefulapi.io/mcp

No auth detected

Connect to this endpoint to inspect the live schema for kayako_get_case and invoke it with your own arguments.

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Potential side effects detected · medium confidence · heuristic, not a guarantee.

CONNECT WITH APPROVAL

Review this server and its permissions before adding it. Secret placeholders must be set locally.

Codex

~/.codex/config.toml

[mcp_servers.kayako-mcp]
url = "https://kayako.usefulapi.io/mcp"
enabled = true

Claude Code

.mcp.json

{
  "mcpServers": {
    "kayako-mcp": {
      "type": "http",
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

Claude Desktop

Settings → Connectors → Add custom connector

Name: kayako-mcp
Remote MCP URL: https://kayako.usefulapi.io/mcp

Add this remote URL as a custom connector in Claude Desktop. Availability depends on the user plan and workspace policy.

Cursor

.cursor/mcp.json

{
  "mcpServers": {
    "kayako-mcp": {
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

Visual Studio Code

.vscode/mcp.json

Add to Visual Studio Code

{
  "servers": {
    "kayako-mcp": {
      "type": "http",
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

Generic MCP

Client-specific MCP configuration

{
  "name": "kayako-mcp",
  "transport": "streamable-http",
  "url": "https://kayako.usefulapi.io/mcp"
}

MCP Inspector

Run the official MCP Inspector locally and enter the indexed Streamable HTTP endpoint.

kayako_get_me — Fetch the Kayako user these credentials belong to (name, role, teams, locale).
kayako_list_cases — List cases (conversations / tickets), newest-updated first.
kayako_list_case_posts — Read a case's timeline: customer messages, agent replies and internal notes (newest first).
kayako_list_channels — List the channels (MAIL mailbox, TWITTER, FACEBOOK, NOTE) usable for a reply on an existing case (pass case_id) or for a new case (omit case_id; optionally pass the requester's user_id).
kayako_list_case_options — List the instance's case statuses (id, label, type), priorities (id, label, level) or types (id, label, type) — the ids needed for status_id / priority_id / type_id when creating, updating or replying to a case.
kayako_search — Unified search across conversations (cases), users and organizations.
kayako_list_users — List users (customers, collaborators, agents, admins), newest first, optionally by role type or specific ids.
kayako_get_user — Fetch one user by id: name, role, organization, teams, identities (emails, phones, social), custom fields.