INDIVIDUAL MCP TOOL

deskpro_get_ticket

Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing.

usefulapi.ionone authenticationAvailability not checked

LIVE ENDPOINT

https://deskpro.usefulapi.io/mcp

No auth detected

Connect to this endpoint to inspect the live schema for deskpro_get_ticket and invoke it with your own arguments.

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Inferred read-only · medium confidence · heuristic, not a guarantee.

CONNECT WITH APPROVAL

Review this server and its permissions before adding it. Secret placeholders must be set locally.

Codex

~/.codex/config.toml

[mcp_servers.deskpro-mcp]
url = "https://deskpro.usefulapi.io/mcp"
enabled = true

Claude Code

.mcp.json

{
  "mcpServers": {
    "deskpro-mcp": {
      "type": "http",
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

Claude Desktop

Settings → Connectors → Add custom connector

Name: deskpro-mcp
Remote MCP URL: https://deskpro.usefulapi.io/mcp

Add this remote URL as a custom connector in Claude Desktop. Availability depends on the user plan and workspace policy.

Cursor

.cursor/mcp.json

{
  "mcpServers": {
    "deskpro-mcp": {
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

Visual Studio Code

.vscode/mcp.json

Add to Visual Studio Code

{
  "servers": {
    "deskpro-mcp": {
      "type": "http",
      "url": "https://deskpro.usefulapi.io/mcp"
    }
  }
}

Generic MCP

Client-specific MCP configuration

{
  "name": "deskpro-mcp",
  "transport": "streamable-http",
  "url": "https://deskpro.usefulapi.io/mcp"
}

MCP Inspector

Run the official MCP Inspector locally and enter the indexed Streamable HTTP endpoint.

deskpro_get_me — Return who the API key acts as — the auth method, the bound person id and their profile.
deskpro_list_tickets — List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted.
deskpro_list_ticket_messages — List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body.
deskpro_list_people — List people (end users and agents), searchable by name and filterable by email, organization or agent flag.
deskpro_get_person — Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count.
deskpro_list_person_tickets — List the tickets raised by one person — their support history.
deskpro_list_organizations — List customer organizations, filterable by name or labels.
deskpro_get_organization — Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count.